3CX licensing Essential
Leading the industry with an AI-powered cost effective Enterprise / AI Edition
Business optimised
No telco-experience. Built for IT Admins looking for cost effective business optimisations.
No per user fees
System based pricing calculated on external and internal Simultaneous Calls (SC). Generous ratios.
Choice of deployments
For businesses looking for full data control - options include 3CX Hosted, self-hosting and on-prem.
Cost effective AI
One low cost annual price, no hidden extras, all features included. No add-ons or external APIs.
Enterprise / AI designed for high call environments
The Enterprise / AI Edition is a cost effective, market-leading solution available within one secure platform and tailored for large organizations where continuous operations, advanced integrations and specialized call management are critical requirements.
With AI transcription, speech diarization and cloud or GPU-based processing, 3CX ENT/AI Edition offers Enterprises the full power of next-gen communications including core phone system features, AI powered transcription & Agents, advanced call center capabilities and features specific to global enterprises – at one annual price per year – everything included.
Enterprise customer favorites include everything-AI, reports, failover and the start / stop call recording rights – not just great features but also included in the ENT/AI Edition annual license price.
3CX licensing Essential
3CX licensing Essential
Advanced Call Center Features
Advanced reports, real-time dashboards and sentiment tracking provide performance visibility. Managers can measure client satisfaction, call quality and operational efficiency across global teams.
AI-powered, Open AI-leveraged Agents
AI agents handle first-line inquiries, transcribe voicemails, summarize calls & customer sentiment. Configure a low cost transcription engine to keep data confidential. Use speaker diarization for accurate call logging.
Integrations & APIs
Connect to Microsoft Teams Direct Routing, Power BI, Grafana and your preferred CRM or data warehouse. Use APIs to automate reporting, trigger workflows, or sync call data to your existing systems.
Frequently Asked Question
All your Enterprise/AI Edition questions answered...
Large enterprises or high-volume businesses that need intelligent automation, multi-site communication and advanced analytics benefit from 3CX Enterprise/AI edition because it delivers Enterprise/AI features at lowest industry cost.
Yes the ENT/AI Edition includes AI-powered features including AI Receptionist, AI Transcription, Call Summaries and Call Sentiment Analysis are included in your annual ENT/AI Edition with no extra or hidden add-ons.
By automatically transcribing calls, summarizing conversations and detecting sentiment to enhance service quality and compliance. It also gives your human agents more time to focus on high-value interactions.
Yes — ENT/ AI supports both on premise and cloud setups, giving organizations full control over their data.
Yes 3CX Enterprise / AI Edition does integrate with BI and analytics tools. Native integrations with Power BI, Grafana and PostgreSQL allow full visibility across communication data.
Up to 250 participants per session, powered by onboard MCU for smooth performance. A 32SC+ license is required for Onboard Video Conferencing (MCU).
Yes the ENT/AI edition supports departmental collaboration globally with advanced conferencing, chat and CRM connectivity. ENT/AI supports up to 250 video participants, live polls, screen sharing, whiteboards, YouTube integration and on-board MCU for optimal video quality.
Yes. ENT/AI includes built-in failover and standby licensing for maximum uptime and disaster recovery.
Yes, for businesses where automation and analytics are key, 3CX Enterprise / AI Edition lets you integrate voice data into your BI tools and automate processes with APIs and Call Flow Designer. From tracking SLAs to analyzing call sentiment, ENT/AI transforms raw call data into actionable business intelligence.
Enterprise-grade, heavily regulated organizations, for example the Finance and Healthcare sectors, rely on 3CX ENT/AI to retain total control of their data. Enjoy onboard transcription servers, inbuilt failover, standby licenses and GDPR-compliant storage — ensuring privacy and business continuity.
Advanced reports, real-time dashboards and sentiment tracking provide performance visibility. Managers can measure client satisfaction, call quality and operational efficiency across global teams.
Deploy AI agents to handle first-line inquiries, transcribe voicemails, summarize calls and detect customer sentiment — giving your agents more time to focus on high-value interactions.
Connect to Microsoft Teams Direct Routing, Power BI, Grafana and your preferred CRM or data warehouse. Use APIs to automate reporting, trigger workflows, or sync call data to your existing systems.
Yes, use our feature comparison page to compare the ENT/AI Edition with the Professional Edition designed for a growing business that needs core call center functionalities, CRM integration and standard reporting. All features per edition are included – no hidden extras.
3CX License Pricing
Industries We Work With
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Healthcare
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Automotive
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Education
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Technology
Healthcare Case Study Bringing NHS Surgeries’ Communications Back from Critical Condition
3CX’s Call Recording & UC Features Meet Surgery Requirements. “The new system dispelled our previous hang ups about hosted telephony and new technologies. With our dedicated internet line we’ve had a consistent and reliable service. The call quality has been great.” Peter McIntyre, Practice Manager, NHS Read the case study.
A Case Study in the Automotive Industry - Buckle Up! Porsche Inter Auto Takes 3CX for a Spin
Thanks to advanced 3CX call center features, gearing up customer service was no issue. “3CX proved instrumental in helping take customer satisfaction to a higher level. We look forward to exploring new product features in upcoming 3CX updates.” Željko Hitrec, Communication Manager, Porsche Inter Auto.
A Case Study in Education: Douglas County School District Enjoys Increased Security and Significant Savings
3CX was chosen above Jive®* and Cisco®* as most cost effective: “This was one of the best decisions we made. The 3CX system is easy to configure and manage and runs on hardware we already owned. ROI will be less than three years.” John Endter, IT Director, Douglas County School District.
Our Case Study in Technology Showcases Benefits to Brazil’s Largest Data Center Provider
With company telephony costs reduced by 20% and increased employee mobility: “We gained high availability VoIP, easy system admin and advanced communications features. Our teams have quality communication capabilities to respond quickly to our customers.” Fábio Trimarco, IT Governance Manager, Ascenty.
More than 350,000 businesses globally trust 3CX to power their everyday communications
