3CX licensing Essential
Automate greetings, route calls and provide 24/7 assistance
Call management
The 3CX AI Receptionist answers and routes calls automatically, making sure no inquiry is missed. Powered by OpenAI, it greets callers naturally, collects details and connects them to the right person in seconds.
24/7 availability
Calls are handled instantly, day or night. The AI Receptionist manages questions, takes messages and forwards calls, providing reliable service without extra staff.
Voice options
Choose how your AI sounds with different voices, accents and languages. From English to Greek or Spanish, it adapts to your audience for a natural experience.
Call routing
Set up clear rules for when calls need human support. The AI transfers complex or sensitive cases to the right team, balancing automation with personal service.
Screen calls in many languages with AI Receptionist
Your phone system is often the first contact customers have with your business. The 3CX AI Receptionist transforms that first contact into customer confidence, answering calls instantly, screening them and filtering out spam before they reach your team.
Powered by OpenAI, it understands and speaks many languages, adapting to your company’s tone and processes. It can schedule meetings, handle inquiries, route calls and capture key details all through natural, human-like conversations.
For businesses managing high call volumes, the AI Receptionist improves caller experience, reduces manual workloads, and lowers the cost of handling routine calls.
3CX licensing Essential
3CX licensing Essential
Easy Integration & Setup
AI Receptionist integrates directly through the Admin Console. Once connected to OpenAI, administrators can create AI Agents, assign extensions and define behavior in just a few clicks.
Reliability & Control
With encrypted HTTPS connections and strict access control, all call data remains private so your AI Receptionist runs securely within your 3CX environment. Admins can define usage budgets via OpenAI’s dashboard to manage costs predictably.
Scalable for Any Size
On-premise or hosted, the setup works within your organization’s existing communication policies. As call volume grows, you can create new agents, tailor them to different departments, or localize for specific markets without additional hardware or complexity.
Frequently Asked Question
Your AI Receptionist questions answered…
It’s an AI-powered virtual receptionist that answers and routes calls automatically using OpenAI integration.
It can handle routine tasks such as greetings, routing and information capture, freeing human staff to focus on complex or high-value interactions.
Yes. The AI Receptionist provides 24/7 availability, ensuring every call is answered even when your team is offline.
Absolutely. You can configure voice type, accent and language to match your business image and customer base. The AI is also flexible – if a caller speaks a different language, AI Receptionist recognizes it and responds in that language to guide them politely or explain the available options.
Fallback routing sends the call to a live agent or voicemail instantly, ensuring no conversation is lost.
Yes. All communication between 3CX and OpenAI uses encrypted HTTPS and administrators maintain full control of API keys and access.
Currently, 3CX AI Transcription only supports voice interactions.
The current maximum duration is 3 minutes per call.
3CX License Pricing
Industries We Work With
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Healthcare
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Automotive
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Education
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Technology
Healthcare Case Study Bringing NHS Surgeries’ Communications Back from Critical Condition
3CX’s Call Recording & UC Features Meet Surgery Requirements. “The new system dispelled our previous hang ups about hosted telephony and new technologies. With our dedicated internet line we’ve had a consistent and reliable service. The call quality has been great.” Peter McIntyre, Practice Manager, NHS Read the case study.
A Case Study in the Automotive Industry - Buckle Up! Porsche Inter Auto Takes 3CX for a Spin
Thanks to advanced 3CX call center features, gearing up customer service was no issue. “3CX proved instrumental in helping take customer satisfaction to a higher level. We look forward to exploring new product features in upcoming 3CX updates.” Željko Hitrec, Communication Manager, Porsche Inter Auto.
A Case Study in Education: Douglas County School District Enjoys Increased Security and Significant Savings
3CX was chosen above Jive®* and Cisco®* as most cost effective: “This was one of the best decisions we made. The 3CX system is easy to configure and manage and runs on hardware we already owned. ROI will be less than three years.” John Endter, IT Director, Douglas County School District.
Our Case Study in Technology Showcases Benefits to Brazil’s Largest Data Center Provider
With company telephony costs reduced by 20% and increased employee mobility: “We gained high availability VoIP, easy system admin and advanced communications features. Our teams have quality communication capabilities to respond quickly to our customers.” Fábio Trimarco, IT Governance Manager, Ascenty.
More than 350,000 businesses globally trust 3CX to power their everyday communications
