3CX licensing Essential
Never miss a customer with business SMS from 3CX
Professional business SMS
Answer SMS from your business number while keeping personal numbers secure and private.
Multi-platform messaging
Respond to SMS and MMS from the desktop, iOS, and Android apps. Route messages to queues, not individuals.
Boost customer engagement
Use SMS marketing to send promotional texts, offers, and updates directly to customers.
Streamlined management
Manage SMS, WhatsApp, Facebook, and Live Chat messages from one system. Prioritize and ensure timely replies.
Simple business SMS with 3CX
Send and receive business SMS messages from 3CX. Gone are the days of employees sharing their own mobile phone numbers. Not only is it very personal, but messages are not monitored and customers could go for days without a reply if an agent is out of the office. SMS messages can be answered using all of the 3CX client options ranging from the desktop app to iOS and Android mobile clients.
Incoming messages can be assigned to a queue of agents and reassigned if required. Use SMS marketing to boost business and drive customer engagement. SMS messages are tracked and managed, providing full visibility for better team collaboration and response times.
3CX licensing Essential
3CX licensing Essential
Answer SMS from business number
Send and receive SMS or MMS messages directly from your business number using 3CX. Messages are routed to queues instead of individuals, ensuring no customer is left waiting. Respond to text messages from the desktop, iOS, or Android apps, and boost customer engagement with promotional texts, updates, and offers.
Keep personal numbers private
Message customers through your business line, not personal apps. BYOD (Bring Your Own Device) users can text customers while keeping their personal mobile numbers private. Share links, send messages, and manage communication without additional costs or third-party services.
Easy messaging across channels
Handle SMS, WhatsApp, Facebook, and Live Chat messages all in one place. Prioritize incoming messages, ensure timely responses, and track performance with built-in reports. Match customer interactions to integrated CRM records for universal contact tracking and better productivity.
Frequently Asked Question
All your business SMS questions answered...
Yes, 3CX allows you to send and receive SMS or MMS messages directly from your business number.
You can respond using the 3CX desktop app, iOS, and Android mobile clients, making it easy to manage messages on any device.
Incoming SMS messages are routed to queues, not individuals. This ensures timely responses, even if someone is unavailable.
Absolutely! Send promotional texts, share the latest offers, and keep customers updated with your business SMS.
A one-way SMS uses an alphanumeric sender ID to send notifications, such as order updates or appointment reminders.
Yes, your personal number remains private. Customers only see your business number when you text them.
Yes, 3CX centralizes SMS, WhatsApp, Facebook, and Live Chat messages, making it easier to manage and prioritize communication.
Yes, 3CX provides detailed reports to track text messaging effectiveness and monitor productivity.
3CX License
Industries We Work With
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Healthcare
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Automotive
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Education
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Technology
Healthcare Case Study Bringing NHS Surgeries’ Communications Back from Critical Condition
3CX’s Call Recording & UC Features Meet Surgery Requirements. “The new system dispelled our previous hang ups about hosted telephony and new technologies. With our dedicated internet line we’ve had a consistent and reliable service. The call quality has been great.” Peter McIntyre, Practice Manager, NHS Read the case study.
A Case Study in the Automotive Industry - Buckle Up! Porsche Inter Auto Takes 3CX for a Spin
Thanks to advanced 3CX call center features, gearing up customer service was no issue. “3CX proved instrumental in helping take customer satisfaction to a higher level. We look forward to exploring new product features in upcoming 3CX updates.” Željko Hitrec, Communication Manager, Porsche Inter Auto.
A Case Study in Education: Douglas County School District Enjoys Increased Security and Significant Savings
3CX was chosen above Jive®* and Cisco®* as most cost effective: “This was one of the best decisions we made. The 3CX system is easy to configure and manage and runs on hardware we already owned. ROI will be less than three years.” John Endter, IT Director, Douglas County School District.
Our Case Study in Technology Showcases Benefits to Brazil’s Largest Data Center Provider
With company telephony costs reduced by 20% and increased employee mobility: “We gained high availability VoIP, easy system admin and advanced communications features. Our teams have quality communication capabilities to respond quickly to our customers.” Fábio Trimarco, IT Governance Manager, Ascenty.
More than 350,000 businesses globally trust 3CX to power their everyday communications
