Full Feature List
Full Feature List
| 3CX Phone System | Main Features | ||||||
|---|---|---|---|---|---|---|
| Full Feature List | SMB | 4SC FREE | BASIC | PRO | ENT/AI | ENT + |
| Commercial Licenses Starting From | X | X | 8SC+ | 8SC+ | 8SC+ | Up to 32SC |
| User Features | ||||||
| Apps: Windows, Web Client, iOS, Android | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| BLF Busy Lamp Field | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Headset Integration | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Phone Directory | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| SIP Phones | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Call Handling Features | ||||||
| Auto Attendant | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Boss-Secretary (non-AI) | — | — | — | ✓ | ✓ | ✓ |
| Call Logging | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Call Parking / Pickup | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Inbuilt SBC for Offsite Phones | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Multi-level IVR | — | — | — | ✓ | ✓ | ✓ |
| Ring Groups | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| System Configuration Features | ||||||
| Custom FQDN | — | — | — | ✓ | ✓ | ✓ |
| Google Workspace / Full Integration | — | — | — | ✓ | ✓ | ✓ |
| MS 365 Integration / Full Integration | — | — | — | ✓ | ✓ | ✓ |
| AI Transcription Features | ||||||
| Call Summary & Sentiment | — | — | — | — | ✓ | ✓ |
| Call Transcriptions via 3CX Cloud | — | — | — | — | ✓ | ✓ |
| VoiceMail Transcription (Free via Cloud) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| AI Agents | ||||||
| AI Boss-Secretary | — | — | — | — | ✓ | ✓ |
| AI Receptionist | — | — | — | — | ✓ | ✓ |
| Call Center Features | ||||||
| Barge in / Listen in / Whisper | — | — | — | ✓ | ✓ | ✓ |
| Call Queues | ✓ | — | — | ✓ | ✓ | ✓ |
| Call Recording | — | — | — | ✓ | ✓ | ✓ |
| CRM Integration | — | — | — | ✓ | ✓ | ✓ |
| Skill-based Routing | — | — | — | — | ✓ | ✓ |
| Video Conferencing | ||||||
| Maximum no. of participants | 25 | 100 | 250 | 250 | 250 | 250 |
| Screen Sharing / Whiteboard / Polls | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Live Chat & Messaging | ||||||
| WhatsApp Integration | — | — | — | ✓ | ✓ | ✓ |
| Facebook Integration | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| SMS & MMS | — | — | — | ✓ | ✓ | ✓ |
| Enterprise Features (16SC+) | ||||||
| MS Teams Direct Routing | — | — | — | — | ✓ | ✓ |
| Inbuilt Failover | — | — | — | — | ✓ | ✓ |
| Hotels | ||||||
| Hotel PBX / PMS Integration | — | — | — | ✓ | ✓ | ✓ |
