3CX licensing Essential
No per agent pricing - and a host of other benefits
No per agent pricing
Forget agent monthly pricing. Anybody in your company can answer customer calls without breaking the bank. A missed call, remember, is a lost sale!
DIY admin
Easily configure queues and agents. Manage the system yourself - on premise or a private cloud account. No need for expensive maintenance contracts.
Call management
Manage calls on-the-go. Easily configure departments, ring groups, call queue strategies - for individuals or groups - and ensure no customer calls are missed...ever!
Link your CRM
Link 3CX with your CRM and bring up the customer contact record before you answer that call. "Hello Jack, welcome back to 3CX".
Save more than $10,000 per year on your Call Center and never miss an inbound call
Call Center solutions don’t have to be expensive. Per-user licensing and add-ons can quickly skyrocket your telco bill. Not anymore.
3CX includes a complete suite of call center features: call reporting, queue management – for individuals or groups – CRM integration, Website Live Chat and more.
A traditional proprietary PBX with call center functionality is either too expensive or difficult to set up. 3CX resolves this issue with 3CX PRO and Enterprise/AI, an on-premise or hosted call center solution.
Simple and intuitive it offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost.
3CX licensing Essential
3CX licensing Essential
Trusted by customers globally
3CX is deployed more than 350,000 times - and counting across the globe with as many as 50,000 customers relying upon its advanced call center features. Toyota AirFrance Holiday Inn Express & Suites BMW and more - have made 3CX an integral part of their business.
Easily configure everything you need
Easily configure queue strategies, dashboards, call recording and system management. Retain full control of your own data and save yourself thousands in the process. Schedule daily, weekly and monthly call reports.
Always know who’s calling
Your 3CX will search the caller ID in your CRM to bring their data record up - saving your agents a ton of time. To make it easy, 3CX already has the most popular CRMs pre-configured including Microsoft 365 Salesforce Hubspot Zendesk Zoho & more.
Frequently Asked Question
Your Call Center questions answered...
Most other companies offering call center software and solutions charge on a per Agent basis. 3CX does not quote you on a per agent basis. You’re charged a small amount of money once per year for a phone system with call center functionality – included at no extra cost – no matter how many Agents you have. You can save thousands.
Yes! Reduce abandoned calls with good queue strategies and an agent dashboard. Use the call back feature to regain those customers that hung up.
A missed call is a missed sale. Use the Agent dashboard and wallboards to avoid lost calls. Check which agents are online and available – particularly useful for your remote working teams. Monitor and manage agent status and active calls – how many calls are in queue and see which calls have been waiting for too long. Both Managers and agents see key call statistics at a glance anytime.
Simply – you’ll never miss a call again! Meet your SLA commitments and provide your clients with the best possible service. Even better – the SLA alerting notification is integrated into your 3CX SMB FREE, 3CX PRO and 3CX ENT/AI and comes at no extra cost.
Yes! In a nutshell the Barge in / Listen in / Whisper feature included in the 3CX call center software is ideal for any business wanting to improve their quality assurance, customer service and / or sales and revenue. It can also help reduce costs and improve business safety and security too. Too expensive? Not any more…
Yes! If you’re a self-managed PRO or Enterprise/AI customer? You can easily build other voice apps with 3CX CFD. Ask for customer numbers before forwarding to queues. 3CX gives you programmatic access for more efficient call routing.
Record calls for legal and quality monitoring. Train Agents Live with Listen in and Whisper. Use Barge in to take over when needed.
3CX already has a number of the most popular CRMs pre-configured. These include Microsoft 365, Salesforce, Hubspot, Zendesk, Zoho and more. You can use them straight out of the box. If you can’t find your CRM listed, use the CRM wizard to create a template and configure your own.
3CX supports WhatsApp, Live Chat and SMS too. With 3CX it’s your all in one comms system. Why pay for a separate solution!
Yes! AI Reporting includes call transcription, voicemail transcription, summaries, and sentiment analysis. Each transcribed call or voicemail is summarized with a sentiment score, giving you insights into caller mood and overall interaction quality across queues, ring groups, and agents.
3CX License
Industries We Work With
-
Healthcare
-
Automotive
-
Education
-
Technology
Healthcare Case Study Bringing NHS Surgeries’ Communications Back from Critical Condition
3CX’s Call Recording & UC Features Meet Surgery Requirements. “The new system dispelled our previous hang ups about hosted telephony and new technologies. With our dedicated internet line we’ve had a consistent and reliable service. The call quality has been great.” Peter McIntyre, Practice Manager, NHS Read the case study.
A Case Study in the Automotive Industry - Buckle Up! Porsche Inter Auto Takes 3CX for a Spin
Thanks to advanced 3CX call center features, gearing up customer service was no issue. “3CX proved instrumental in helping take customer satisfaction to a higher level. We look forward to exploring new product features in upcoming 3CX updates.” Željko Hitrec, Communication Manager, Porsche Inter Auto.
A Case Study in Education: Douglas County School District Enjoys Increased Security and Significant Savings
3CX was chosen above Jive®* and Cisco®* as most cost effective: “This was one of the best decisions we made. The 3CX system is easy to configure and manage and runs on hardware we already owned. ROI will be less than three years.” John Endter, IT Director, Douglas County School District.
Our Case Study in Technology Showcases Benefits to Brazil’s Largest Data Center Provider
With company telephony costs reduced by 20% and increased employee mobility: “We gained high availability VoIP, easy system admin and advanced communications features. Our teams have quality communication capabilities to respond quickly to our customers.” Fábio Trimarco, IT Governance Manager, Ascenty.
More than 350,000 businesses globally trust 3CX to power their everyday communications
