3CX licensing Essential
Record every voice with 100% speaker accuracy
Cost-Effective
3CX Transcription can scale with your license. ENT/AI licenses enable voicemail transcription, while ENT+ unlocks full-call AI Transcription, no add-ons or external APIs required.
Team efficient
With instant transcripts, staff can search by keyword, follow up on key points and share summaries without replaying recordings. Teams save time on admin work and focus on customers instead.
Data control
Your data stays secure with your on-premise or cloud setup that follows GDPR and privacy standards. Reports and timestamps help show service quality and compliance.
AI call insights
The AI engine identifies speakers and tracks sentiment trends, giving managers insight into customer satisfaction and team performance directly in the Admin Console.
Stereo recording - know exactly who said what
3CX now supports reliable diarization, capturing each side of a call on separate tracks. This allows the system to know exactly who said what with 100% accuracy. Unlike other transcription tools that guess speakers, 3CX diarizes conversations reliably by separating both audio channels. This reduces AI processing load, lowers running costs and ensures transcripts are always correct. You’re no longer left guessing, every call is logged with perfect speaker identification.
Calls are automatically transcribed using Google, OpenAI or 3CX AI technology, fully built into your system for full control. You can run transcription on the 3CX Cloud or your own server. Both options keep data private, avoid third-party sharing and remain cost-efficient. Over time, transcripts form a searchable knowledge base stored as vectors, helping receptionists and teams find information instantly. It offers great efficiency to companies that rely on such evidence in a court of law or customer disputes.
3CX licensing Essential
3CX licensing Essential
100% Accuracy Captured
3CX AI Transcription converts calls and voicemails into 100% accurate written transcripts. Meetings, customer support, or team discussions are auto recorded and transcribed within your 3CX system.
Secure Deployment
Deploy the 3CX Transcription Engine locally for maximum data control or run it in the cloud for flexibility. With support for on-premise infrastructure, GPU acceleration and encrypted connectivity, you can balance performance and compliance in any setup.
Summary of Calls
3CX AI Transcription provides written summaries of each call. Key points, action items, and follow-ups are highlighted automatically, helping teams review conversations quickly without replaying recordings.
Frequently Asked Question
Your AI Transcription questions answered…
It’s a built-in feature that automatically converts voice calls and voicemails into text, available through the 3CX Admin Console.
For Voicemail Transcription: 3CX Enterprise/AI license or higher, where voicemail transcription using 3CX AI is free.
For Call Transcription: Enterprise Plus 3CX license with 8SC or higher.
Yes. Administrators can enable transcription for specific departments, queues, or users.
All transcripts are stored securely in 3CX Reports. If enabled, users also receive them by email.
Yes. You can enable the 3CX Transcription Engine locally or run it in the cloud, depending on your infrastructure.
Absolutely. All data stays within your 3CX environment with encrypted communication and access control.
Yes. You can select your preferred language directly in the Admin Console.
Yes. Reports, speaker detection and sentiment analysis provide insights into communication quality and customer satisfaction.
3CX License Pricing
Industries We Work With
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Healthcare
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Automotive
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Education
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Technology
Healthcare Case Study Bringing NHS Surgeries’ Communications Back from Critical Condition
3CX’s Call Recording & UC Features Meet Surgery Requirements. “The new system dispelled our previous hang ups about hosted telephony and new technologies. With our dedicated internet line we’ve had a consistent and reliable service. The call quality has been great.” Peter McIntyre, Practice Manager, NHS Read the case study.
A Case Study in the Automotive Industry - Buckle Up! Porsche Inter Auto Takes 3CX for a Spin
Thanks to advanced 3CX call center features, gearing up customer service was no issue. “3CX proved instrumental in helping take customer satisfaction to a higher level. We look forward to exploring new product features in upcoming 3CX updates.” Željko Hitrec, Communication Manager, Porsche Inter Auto.
A Case Study in Education: Douglas County School District Enjoys Increased Security and Significant Savings
3CX was chosen above Jive®* and Cisco®* as most cost effective: “This was one of the best decisions we made. The 3CX system is easy to configure and manage and runs on hardware we already owned. ROI will be less than three years.” John Endter, IT Director, Douglas County School District.
Our Case Study in Technology Showcases Benefits to Brazil’s Largest Data Center Provider
With company telephony costs reduced by 20% and increased employee mobility: “We gained high availability VoIP, easy system admin and advanced communications features. Our teams have quality communication capabilities to respond quickly to our customers.” Fábio Trimarco, IT Governance Manager, Ascenty.
More than 350,000 businesses globally trust 3CX to power their everyday communications
